Refund policy

Last Updated: October 5, 2026

We want you to be completely satisfied with your purchase. This policy explains how returns and exchanges work.

Return Window

Most items may be returned within 30 days from the date of delivery for a full refund of the product price, provided the conditions below are met.

Conditions for Eligible Returns

The item must be unused, in its original condition, and in the original packaging
All original tags, manuals, and accessories (if any) must be included
The return must be initiated within 30 days of delivery

Items Not Eligible for Return

Items that show signs of use, damage, or alteration by the customer
Items returned without original packaging or missing parts
Customized or personalized products
Items marked as final sale or clearance at the time of purchase

Items that do not meet the eligibility requirements will not qualify for a refund and will be shipped back to the buyer at the buyer’s expense.

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us at service@funsuei.shop within 7 days of delivery. Please include clear photos of the issue. We will provide a prepaid return shipping label and either issue a full refund or send a replacement at no cost to you.

How to Initiate a Return

Send an email to service@funsuei.shop with your order number and the reason for the return.
We will review your request and reply with return authorization and instructions.
If approved, we will provide the return shipping address and, when applicable, a prepaid label.
Pack the item securely and ship it according to the instructions provided.

Return Shipping Address

Returns must be sent only to the address listed in your return authorization email. Packages sent without prior authorization or to any other address may not be processed.

Refund Timeline

After we receive and inspect the returned item, we will process the refund within 5–7 business days. The refund will be issued to the original payment method used for the purchase. Please allow additional time (usually 3–10 business days) for your bank or credit card company to post the credit to your account.

We do not charge restocking fees on any eligible returns or exchanges.

Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same return process. Once we receive the original item and confirm it meets return conditions, we will ship the replacement product free of charge.